Strategies for Successfully Communicating Critical Messages.

We Need to Talk: Building Trust When Communicating Gets Critical

by Phillip Van Hooser Will your business relationships suffer or succeed by your ability to communicate? Like it or not, our professional relationships are impacted positively or negatively by the ability to communicate. Customers are won or lost. Employees are encouraged or de-motivated. Our network is expanded or extinguished all by how well we communicate. We Need to Talk reveals key strategies to help you build trust, win respect and sidestep common minefields when communicating gets critical. Through a masterful use of stories and illustrations, Phillip Van Hooser shares six unique, power strategies for communicating when relationships and results are riding on your abilities. Discover how you can:

• Establish empathy and trust when communicating with subordinates, co-workers, superiors or customers
• Rebuild the believability quotient when truthfulness has not always been practiced
• Rein in “brutal honesty” and the damage it causes
• Build rapport by “actively” listening
• Earn respect while delivering difficult or sensitive messages
• Build integrity while eliminating communication barriers like the “grapevine”
• And get results by guaranteeing the message you intended was interpreted correctly.

What Readers are Saying

Within days of readying We Need to Talk, I applied two of the principles Phil described and was beyond thrilled at the outcome…I was utterly amazed at how easy it was to have the conversation. Every manager, no matter how experienced, can benefit from this book.

Priscilla P. Client Support Manager