144-pg Hardcover Book$19 Add to Cart
by Phillip Van Hooser Willie’s Way is unlike any other customer service book you’ll read. Most people don’t think of a cabdriver as a role model for great customer service. But Phil Van Hooser’s account of his experience with Willie proves that great customer service can be delivered even in the most difficult circumstances. This engaging and entertaining book translates Willie’s commonsense approach to customer satisfaction into practical applications you can apply in any customer relationship! The methods Willie employed work:
If you’re on the frontline or you are managing the customer service function, you will be a different kind of service professional once you’ve learned the customer satisfaction secrets in Willie’s Way! Discover a step-by-step process:
…the book was fantastic! My goal is to have a staff full of Willies. When that happens, I will really have something special here!
Steven K. General Manager
Van Hooser absolutely hit’s the bulls-eye with an outstanding instruction manual about the keys to extraordinary customer service. I have no doubt that companies and customer service professionals across virtually every industry will find value and fresh new insights in the pages of this brilliantly written gem.
Richard K. Director of Sales Training, North America
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Phillip Van Hooser lead us to the essence of service. The clarity and simplicity are the best ways to keep customers in our side. The structured approach in both parts, theory and practice gives us a unique way to verify your brilliant proposal.